Legal notices

1. About This Site

Website and blog owner, publication manager :

Hilary Lombo – Ezrah Services

Headquarters : 5 allée de l’île marante, 92700 Colombes

Email : hello@ezrahservices.com

Siret number : 918 711 821 000 10

The publication manager is a natural person or a legal entity.

Host : OVH – 2 rue Kellermann, 59100 Roubaix  / www.ovh.com

2. Terms and Conditions for Use of the Website and Services Offered

The Website constitutes an intellectual work protected by the provisions of the Intellectual Property Code and applicable international regulations. The Customer may not, under any circumstances, reuse, transfer, or exploit for their own benefit any part or all of the elements or works contained on the Website.

Use of the www.ezrahservices.com website implies full and unconditional acceptance of the general terms of use described below. These terms of use may be modified or supplemented at any time; users of the site www.ezrahservices.com website are therefore encouraged to review them regularly.

This website is normally accessible to users at all times. However, www.ezrahservices.com, may decide to interrupt access for technical maintenance purposes, in which case it will endeavor to notify users in advance of the dates and times of such maintenance. The www.ezrahservices.com website is updated regularly by Hilary Lombo, the site manager. Similarly, the legal notices may be modified at any time: they are nevertheless binding on the user, who is encouraged to refer to them as often as possible to stay informed.

3. Description of services provided

The purpose of the website www.ezrahservices.com is to provide information about all of the company’s activities. Ezrah Services strives to provide information on the website www.ezrahservices.com that is as accurate as possible. However, it cannot be held liable for omissions, inaccuracies, or failures to update the information, whether caused by the company itself or by third-party partners who provide this information.

All information provided on the website www.ezrahservices.com is for informational purposes only and is subject to change. Furthermore, the information on the website www.ezrahservices.com is not exhaustive. It is provided subject to any changes that may have been made since it was posted online.

4. Contractual restrictions on technical data

This website uses JavaScript technology. The website cannot be held liable for any material damage resulting from the use of the site. Furthermore, users of the site agree to access the site using up-to-date hardware that is free of viruses and a current, up-to-date web browser. The website www.ezrahservices.com is hosted by a service provider within the European Union in accordance with the provisions of the General Data Protection Regulation (GDPR: No. 2016-679).

The objective is to provide a service that ensures the highest level of accessibility. The hosting provider ensures the continuity of its service 24 hours a day, every day of the year. It nevertheless reserves the right to interrupt the hosting service for the shortest possible periods, particularly for maintenance purposes, to improve its infrastructure, in the event of infrastructure failure, or if the Services generate traffic deemed abnormal.

Ezrah Services and the hosting provider shall not be held liable in the event of malfunctions in the Internet network, telephone lines, or computer and telephone equipment, particularly those related to network congestion preventing access to the server.

5. Intellectual Property and Infringement

Ezrah Services owns the intellectual property rights and holds the rights to use all elements accessible on the website, including text, images, graphics, logos, videos, icons, and sounds. Any reproduction, representation, modification, publication, or adaptation of all or part of the website’s elements, regardless of the means or method used, is prohibited without prior written authorization from : www.ezrahservices.com .

Any unauthorized use of the website or any of the elements it contains will be considered an infringement and will be prosecuted in accordance with the provisions of Articles L.335-2 et seq. of the Intellectual Property Code.

6. Limitations of Liability

Hilary Lombo acts as the publisher of the website and is responsible for the quality and accuracy of the content it publishes.

Hilary Lombo shall not be held liable for any direct or indirect damage caused to the user’s equipment when accessing the website www.ezrahservices.com ,

resulting either from the use of equipment that does not meet the specifications indicated in Section 5, or from the occurrence of a bug or incompatibility.

Hilary Lombo shall also not be held liable for indirect damages (such as, for example, loss of business or loss of opportunity) resulting from the use of the website www.ezrahservices.com . Interactive spaces (such as the ability to ask questions in the contact section) are available to users. Hilary Lombo reserves the right to remove, without prior notice, any content posted in this space that violates applicable French law, particularly provisions relating to data protection. Where applicable, Hilary Lombo also reserves the right to hold the user civilly and/or criminally liable, particularly in the event of messages of a racist, abusive, defamatory, or pornographic nature, regardless of the medium used (text, photograph, etc.).

7. Management of Personal Data

The Customer is informed of the regulations governing marketing communications, the Law of June 21, 2014 on Confidence in the Digital Economy, the Data Protection Act of August 6, 2004, and the General Data Protection Regulation (GDPR: No. 2016-679).

7.1 Parties Responsible for Collecting Personal Data

For Personal Data collected in connection with the creation of the User’s personal account and the User’s browsing of the Site, the data controller is: Hilary Lombo. Www.ezrahservices.com is represented by Hilary Lombo, its legal representative.

As the data controller for the data it collects, Hilary Lombo undertakes to comply with the applicable legal framework. In particular, it is the responsibility of the Client to establish the purposes of its data processing, to provide its prospects and customers—based on the collection of their consent—with complete information regarding the processing of their personal data, and to maintain a record of processing activities that accurately reflects reality. Whenever www.ezrahservices.com processes Personal Data, Hilary Lombo takes all reasonable measures to ensure the accuracy and relevance of the Personal Data in light of the purposes for which www.ezrahservices.com processes it.

7.2 Purpose of the collected data

www.ezrahservices.com may process all or part of the data :

  • to enable navigation on the Site and the management and tracking of products and services ordered by the user: Site login and usage data, billing information, order history, etc.
  • to prevent and combat cyber fraud (spamming, hacking, etc.): computer hardware used for browsing, IP address, password (hashed)
  • to improve navigation on the Site: connection and usage data
  • to conduct optional satisfaction surveys on www.ezrahservices.com email address
  • to conduct communication campaigns (SMS, email): phone number, email address

www.ezrahservices.com does not sell your personal data, which is therefore used only when necessary or for statistical and analytical purposes.

7.3 Right of access, rectification, and objection

In accordance with current European regulations, users of www.ezrahservices.com have the following rights:

  • the right of access (Article 15 of the GDPR) and rectification (Article 16 of the GDPR), as well as the right to update and ensure the completeness of User data; the right to restrict processing or erase personal User data (Article 17 of the GDPR) when such data is inaccurate, incomplete, ambiguous, outdated, or whose collection, use, disclosure, or retention is prohibited
  • the right to withdraw consent at any time (Article 13(2)(c) of the GDPR)
  • the right to restrict the processing of User data (Article 18 of the GDPR)
  • the right to object to the processing of User data (Article 21 of the GDPR)
  • right to data portability regarding data provided by Users, where such data is subject to automated processing based on their consent or on a contract (Article 20 GDPR)
  • right to determine the fate of Users’ data after their death and to choose to whom www.ezrahservices.com must disclose (or not disclose) their data to a third party they have previously designated.

As soon as www.ezrahservices.com becomes aware of a User’s death and in the absence of instructions from the User, www.ezrahservices.com undertakes to destroy their data, unless its retention is necessary for evidentiary purposes or to comply with a legal obligation.

If the User wishes to know how www.ezrahservices.com uses their Personal Data, requests that it be corrected, or objects to its processing, the User may contact www.ezrahservices.com in writing at the following address: Hilary Lombo, 5 allée de l’Ile Marante, 92700 Colombes.

In this case, the User must specify the Personal Data that they would like www.ezrahservices.com to correct, update, or delete, and must provide proof of identity by submitting a copy of an official ID document (such as an ID card or passport).

Requests to delete Personal Data will be subject to the obligations imposed on www.ezrahservices.com by law, particularly regarding the retention or archiving of documents. Finally, Users of www.ezrahservices.com may file a complaint with the supervisory authorities, including the CNIL (https://www.cnil.fr/fr/plaintes).

7.4 Non-disclosure of personal data

www.ezrahservices.com shall not process, host, or transfer the information collected about its customers to a country located outside the European Union or deemed “inadequate” by the European Commission without first informing the customer. However, www.ezrahservices.com emains free to choose its technical and commercial subcontractors provided that they offer sufficient guarantees in accordance with the requirements of the General Data Protection Regulation (GDPR: No. 2016-679).

www.ezrahservices.com undertakes to take all necessary precautions to preserve the security of the Information and, in particular, to ensure that it is not disclosed to unauthorized persons. However, if an incident affecting the integrity or confidentiality of the Customer’s Information is brought to the attention of www.ezrahservices.com, the latter must inform the Customer as soon as possible and communicate the corrective measures taken. Furthermore, www.ezrahservices.com does not collect any “sensitive data.”

The User’s Personal Data may be processed by subsidiaries of www.ezrahservices.com and subcontractors (service providers), exclusively for the purposes set forth in this policy.

Within the scope of their respective responsibilities and for the purposes outlined above, the primary individuals likely to have access to the data of www.ezrahservices.com users are primarily our customer service representatives.

8. Incident Report

No matter how much effort is made, no method of transmission over the Internet or electronic storage is completely secure. We therefore cannot guarantee absolute security. If we become aware of a security breach, we will notify the affected users so that they can take appropriate action. Our incident notification procedures take into account our legal obligations, whether at the national or European level. We are committed to fully informing our clients of all matters relating to the security of their accounts and to providing them with all the information necessary to help them meet their own regulatory reporting obligations.

No personal information of users of the www.ezrahservices.com website is published without the user’s knowledge, exchanged, transferred, assigned, or sold in any form to third parties. Only in the event of the acquisition of www.ezrahservices.com and its rights would the transmission of such information to the potential acquirer be permitted, who would in turn be bound by the same obligation to preserve and modify data with respect to users of the www.ezrahservices.com website.

Sécurité

Pour assurer la sécurité et la confidentialité des Données Personnelles et des Données Personnelles de Santé, www.ezrahservices.com  utilise des réseaux protégés par des dispositifs standards tels que par pare-feu, la pseudonymisation, l’encryption et mot de passe.

Lors du traitement des Données Personnelles, www.ezrahservices.com prend toutes les mesures raisonnables visant à les protéger contre toute perte, utilisation détournée, accès non autorisé, divulgation, altération ou destruction.

9. Hyperlinks, cookies, and web beacons

The website www.ezrahservices.com contains a number of hyperlinks to other websites, which have been included with the permission of www.ezrahservices.com. However, www.ezrahservices.com is unable to verify the content of the websites visited in this way and therefore assumes no liability in this regard.

Unless you choose to disable cookies, you agree that the website may use them. You may disable these cookies at any time, free of charge, using the disabling options provided and outlined below, noting that this may reduce or prevent access to all or part of the Services offered by the website.

9.1 “Cookies”

A “cookie” is a small text file sent to the User’s browser and stored on the User’s device (e.g., computer, smartphone) (hereinafter “Cookies”). This file contains information such as the User’s domain name, the User’s Internet service provider, the User’s operating system, as well as the date and time of access. Cookies do not pose any risk of damaging the User’s device.

www.ezrahservices.com may process information regarding the User’s visit to the Site, such as the pages viewed and searches performed. This information enables www.ezrahservices.com to improve the Site’s content and the User’s browsing experience.

Since cookies facilitate navigation and/or the provision of services offered by the Site, the User may configure their browser to allow them to decide whether or not to accept cookies so that they are stored on the device or, conversely, to reject them, either systematically or depending on the issuer. The User may also configure their browser software so that they are prompted to accept or reject Cookies on a case-by-case basis, before a Cookie is likely to be stored on their device.
www.ezrahservices.com

informs the User that, in this case, not all features of the User’s browser may be available.

If the User refuses to allow cookies to be stored on their device or browser, or if the User deletes those that have been stored, the User is advised that their browsing and experience on the Site may be limited. This may also be the case when www.ezrahservices.com or one of its service providers cannot recognize, for technical compatibility purposes, the type of browser used by the device, the language and display settings, or the country from which the device appears to be connected to the Internet.

In such cases, www.ezrahservices.com disclaims all liability for any consequences related to the impaired functioning of the Site and any services offered by www.ezrahservices.com, resulting from (i) the User’s refusal of Cookies or (ii) www.ezrahservices.com inability to store or access the Cookies necessary for their operation due to the User’s choice. For managing cookies and the User’s preferences, each browser’s settings are different. These are described in the browser’s help menu, which explains how the User can modify their cookie preferences.

At any time, the User may choose to specify and modify their cookie preferences. www.ezrahservices.com may also use the services of third-party providers to assist in collecting and processing the information described in this section.

Finally, by clicking on the icons for the social networks Twitter, Facebook, LinkedIn, and Google Plus appearing on the www.ezrahservices.com website or in its mobile app, and if the User has accepted the use of cookies by continuing to browse the  www.ezrahservices.com ,website or mobile app, Twitter, Facebook, LinkedIn, and Google Plus may also place cookies on your devices (computer, tablet, mobile phone).

These types of cookies are placed on your devices only if you consent to them by continuing to browse the www.ezrahservices.com website or mobile app.However, the User may withdraw their consent for  www.ezrahservices.com to place these types of cookies at any time.

9.2 Web tags

www.ezrahservices.com may occasionally use web beacons (also known as “tags,” or action tags, single-pixel GIFs, transparent GIFs, invisible GIFs, and one-by-one GIFs) and deploy them through a web analytics partner that may be located (and therefore store the corresponding information, including the User’s IP address) in a foreign country.

These tags are placed both in online advertisements that allow users to access the Site and on the Site’s various pages.

This technology enables www.ezrahservices.comto evaluate visitors’ responses to the Site and the effectiveness of its actions (for example, the number of times a page is opened and the information viewed), as well as the User’s use of this Site.

The third-party provider may collect information about visitors to the Site and other websites using these tags, compile reports on the Site’s activity for www.ezrahservices.com, and provide other services related to the use of the Site and the Internet.

10. Governing Law and Jurisdiction

Any dispute arising from the use of the website www.ezrahservices.com shall be governed by French law. Except where prohibited by law, the competent courts of Nanterre shall have exclusive jurisdiction.